Welcome to our online store.
We take great pride in our reputation for quality and excellent value. So if you are not completely satisfied with your purchase you may return your items for a refund, store credit or an exchange within fourteen (14) days of reciving your order.
Kimono Online and its associates provide their services to you subject to the following returns conditions. If you visit or shop within this website, you accept these returns conditions. Please read them carefully.
- Clothing items can be returned for an exchange except for swimwear and any non-coverage bottoms like G-strings, thongs, tonga, as well as underwear, videos, custom orders and final sale items.
- Regular products on sale may be returned for exchange or catalog credit only.
- In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge.
- No returns will be accepted for any reason if a RMA number has not been requested within 14 days of having recived the order.
- We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for.
- Be sure to give us a secured address.
- Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CAN NOT be taken back. If we receive such goods we will charge you $30 and return the items to you.
- Any customer doing excessive returns will be taken off our mailing list and no further orders will ever be accepted.
- There will be a $35.00 charge on all checks that do not clear or for charge backs.
- Any fraudulent activities are reported to your local police department for prosecution.
To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:
- A return authorization number (RMA) must be obtained by Contacting our Customer Service Department within fourteen (14) days of having recived the order.
- The return package must be sent back within five five (5) days of the RMA number being issued.
- The authorization number must be clearly written on each package. If this number is not on your package it will be refused.
- Credit or adjustment is given on mistakes that are our fault, provided you Contact our Customer Service Department within five (5) days from receipt of merchandise.
- Absolutely NO returns accepted unless the merchandise is in original cartons in new condition.
- Credit will not be issued for returned material that has been marked, altered, or abused. NO returns are accepted freight collect or COD. Send all returns prepaid and insured for current value.
- Damaged, lost or short shipments should be reported to your postal office immediately. Then contact us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until notified otherwise.
Cancellation and Refunds:
Orders canceled before being shipped out, will get a refund of the full order amount.
Orders that have been shipped out can not be canceled until the ordered items has been returned back to us. Refunds for returned items are for items themselves only, shipping is not refunded.
All merchandise should be inspected upon receipt. If found defective, Contact our Customer Service Department for assistance, adjustment and/or return approval number. Be sure you have our invoice or packing list when you call. We will make a satisfactory adjustment on all unused, defective merchandise if we are notified within five (5) days of our invoice date.
For approved damaged & defective items new replacement items will be shipped free of charge.
If sufficient documentation/proof is not presented we may require the items to be returned back to us for inspection first.
Inspect the shipping container(s) upon delivery. If damage is evident, have the Freight Agent make note of the condition. Open your order immediately and check the contents against your enclosed invoice. Any claim for damaged or missing merchandise must be filed within five (5) days. Save the container(s) that the shipment arrived in.
DO NOT refuse shipments as this results in unnecessary shipping and handling charges. Accept the shipment and Contact our Customer Service Department for assistance. All refused shipments will be assessed a 15% restocking fee.
- All items subject to prior sale.
- Prices subject to change without notice.
- Clerical or inadvertent pricing errors are subject to change.
- Actual colors may vary from the color on your screen due to monitor color restrictions.
- Product pictures are for reference only, actual product appearance may vary.
- Please note that Final Sale Items, Jewelry, Under Garments & Swimwear are all FINAL SALE and can not be returned.