Customer Service, Shopping Help & Assistance

  How do I order online?
  • All the products you see on the Kimono Online website are available to buy online.
  • Just click on the product you wish to purchase, select the size if required and click the "Add to Cart" button.
  • You will then be able to go and continue shopping for additional items if you wish or you can click "Checkout" when you are ready to enter in your delivery and payment details.
  Which payment types do you accept?
  • We offer SSL secured payment by Visa, MasterCard, American Express, Discover, Paypal and Bank Transfer.
  Is it safe to shop at Kimono Online?
  • We take all measures available to ensure the security of your information and all sensitive data is sent via industry-standard SSL Encryption. » Security Info...
  How does your sizes compare with my country's sizes?
  • You can compare sizes in Kimono Online International size conversion chart. » Size Info...
  Do you deliver to my country?
  How can I track my order?
  • You will receive a shipping confirmation e-mail including the shippment number once your order has been shipped. You can also check the status of your order 24/7 by logging into your account. » My Account...
  Can i return an item?
  • So if you are not completely satisfied with your purchase you may return unused items or clothes in their original condition with tags attached within 14 days of receipt for an exchange or refund. » Returns Info...
  Questions & Answers
  Help & Support
  • Kimono Online Customer Service team is here to assist you in whatever way we can. If you have any concerns or questions, please don't hesitate to » Contact Us...